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Featured FAQs
What is the power consumption on Conway heaters?
Conway uses PTC (positive temperature coefficient) type heaters. These are energy efficient as well as being very reliable.
There are two formats available, 12-36v and 110-230vac. Their power consumption is as follows -
12-36v
300mA (typical) with a 2A in-rush current*
110-230vac
300mA (typical) with a 1A in-rush current*
*The in-rush current typically will last for a few milliseconds when the heater is initially turned on.
What protocols do the Conway PTZ domes support?
The Heritage II, CD-601 and Titan domes all have protocol auto-detect to make set-up and installation easier. Currently these domes have Pelco P, Pelco D, BBV and Conway protocols built-in.
We are constantly adding new protocols and are happy to consider specific customer requests. Please contact our technical support department for up-to-date information.
Can Conway supply products in non-standard colours?
Conway can supply all of our products in colours to suit your applications. We have our own powder-coating facility and can paint products to suit environmental requirements or to match corporate identities.
The widest range of available colours come from the RAL colour pallet.
As a guideline colours from the primary spectrum tend to be the most expensive, where as greys, blacks and whites tend to be the most common and therefore most cost effective.
What is the standard warranty on Conway products?
Conway's normal warranty against manufacturing failure is 2-years. This will exclude certain items such as wiper blades, wiper arms, washer jets etc. Pan and tilts and domes have no scheduled service intervals although planned maintenance arrangements can be arranged to extend the working life of the product.
Warranty or service repairs
Should you require to return a product for a warranty claim or for service then please call our office on 01494 461373 to get a returns authorisation number. Then send the item back securely packed for repair or service. We will send you a written quotation prior to any work undertaken.
For all non-warranty claims there is a minimum charge of £45 for inspection and evaluation.
Can I purchase Conway products on-line?
At the moment we have no plans to add e-commerce to our website however we do have an eBay store that sells low value spares and some end of line products. This is useful should you need a small quantity of spares and do not wish to go through traditional purchasing methods. If you wish to see what items we currently have available please visit our store at...
http://stores.ebay.co.uk/conwaysecurityproductslimited
Can Conway provide product training?
We are always happy to discuss customer’s needs in terms of training and welcome customers to visit our factory in High Wycombe, Buckinghamshire. We can provide specific training to your needs or if you are looking for a more general introduction to Conway, our product range and our services we can do that also. Just call our sales department to discuss your requirements.
Cameras for London Underground applications
My customer has asked for camera housings for London Underground and the specification is unfamiliar. Does Conway manufacture products for this type of application?
Conway has manufactured housing for applications such as London Underground, The Paris Metro, The Rotterdam Subway system etc for years. There are often slight differences dependant on where the housing is located and what other components that end user is requiring so it is important for you to speak to us before getting a formal quotation done.
Housing approved for Network Rail applications
Conway has two types of housings approved for Network Rail use, the ceiling and wall mounted vandal resistant housings. Should you require more information or copies of documentation please contact us.
How to operate the wiper action on the Conway camera housing
All Conway wipers are configured exactly the same with 3 connections (neutral, permanent power and switched power). To operate the wiper the switched power is activated. Traditionally this function is via a telemetry receiver although it can be operated through any kind of suitable switching device.
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